Service
Packages

SERVICESMARTlite

ICE has pioneered a national service offer for the last 20 years. We have designed specific tailormade packages suitable for today’s cleaning market.

Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution delivering 24/7 service 365 days a year.

ICE has designed four simple aftercare packages offering everything from “light touch” support to “fully inclusive” fixed cost solutions.

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These include:

  • Helpdesk service and Triage support 24 hours a day, 7 days per week, 365 days a year
  • 24/7 same day response times
  • Comprehensive onsite maintenance delivered by dedicated and trained ICE engineering professionals
  • All-inclusive parts and consumables – even brushes and squeegees
  • All-inclusive damage waiver
  • Maximum uptime and compliance safety
  • Market leading asset management and telemetry
  • Pre-planned service and compliance visits
  • Fixed term pricing offering cost assurance
  • Like for like replacement within 24 hours
  • Fully interactive web based application
  • Consistent service delivery to any make or model or brand

SERVICE PACKAGES



SMART Standard


SMART Enhanced


SMART Premium


SMART Premium+
Visits per annum 1 2 3 4
On site inspection and labour
24 hour response Same day Same day
Same day response - -
Inclusive of major parts -
All parts inclusive - -
All consumables included - -
Batteries included - -
Replacement machine within 24 hours - - -
Damage/misuse and abuse - - -