SERVICESMARTlite

ICE has pioneered a national service offer for the last 20 years. We have designed specific tailormade packages suitable for today’s cleaning market.

Designed with peace of mind and cost assurance, the tried and tested ICE SERVICESMARTlite model is a proven solution delivering 24/7 service 365 days a year.

ICE has designed four simple aftercare packages offering everything from “light touch” support to “fully inclusive” fixed cost solutions.

These include:

Helpdesk service and Triage support 24 hours a day, 7 days per week, 365 days a year
24/7 same day response times
Comprehensive onsite maintenance delivered by dedicated and trained ICE engineering professionals
All-inclusive parts and consumables – even brushes and squeegees
All-inclusive damage waiver

Maximum uptime and compliance safety
Market leading asset management and telemetry
Pre-planned service and compliance visits
Fixed term pricing offering cost assurance
Like for like replacement within 24 hours
Fully interactive web based application
Consistent service delivery to any make or model or brand

SERVICE PACKAGES	SMART Standard	SMART Enhanced	SMART Premium	SMART Premium+
Visits per annum	1	2	3	4
On site inspection and labour	●	●	●	●
24 hour response	●	●	Same day	Same day
Same day response	-	-	●	●
Inclusive of major parts	-	●	●	●
All parts inclusive	-	-	●	●
All consumables included	-	-	●	●
Batteries included	-	-	●	●
Replacement machine within 24 hours	-	-	-	●
Damage/misuse and abuse	-	-	-	●

SERVICESMARTlite

These include:

SERVICE PACKAGES