Frequently
Asked Questions

FAQ

What are the payment options?

All the machines can be purchased outright via PayPal or credit card. Rentals are also available over long or short term agreements. Maintenance agreements with rentals or leasing are also available on all refurbished machines.

Pro forma invoices and quotes are available on request.  

How long will it take to have the machine delivered?

We aim to have all machines dispatched within 2 working days of payment and delivery is usually within two to three days. Larger machines may take longer to be prepared and possibly specific parts may need to be ordered for your needs. You will be kept informed of progress.

What is the returns policy on a machine?

ICE Direct offer a 28 day return, repair or replace policy.

How long can I rent a machine for?

ICE Direct can rent the equipment to you on a long or short term basis. Please get in touch so we can discuss your specific needs.

What detergent can I use in a scrubber dryer?

Many different detergents can be used in a scrubber dryer, it will depend on the environment in which you are working. It is good practice not to go beyond the percentage mixture set out by the chemical manufacturer’s guidance and to rinse the machines after use so that the chemical does not clog up the filters or any other areas. 

Is equipment training available?

Our dedicated Prime Team will provide full training on all refurbished machines. Top up training is available free of charge also, and instant training requirements are supported through the ICE Training App.